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Terms and Conditions
PAYMENT METHODS
Please do not send cash
We currently do not accept payments over the phone.
United Kingdom -
www.paypal.com (credit/debit card via Paypal, no need to be a Paypal member)
www.nochex.com (credit/debit card via Nochex, no need to be a Nochex member)
BACS Bank Transfer (1 to 5 working days for payment to clear, depending on your bank)
Cheques (Please allow 3 to 5 working days for cheques to clear)
Postal Orders
Non United Kingdom
Paypal in GBP sterling only
US$ cheques or Euro money orders
Eurocheques, Euro money orders
Bankers Drafts in GBP sterling
IBAN Bank Transfer (Please choose the "Bank Transfer" option upon checkout and you will see IBAN and BIC details)
If you'd like to send a US$ check or Eurocheque, please choose the "cheque" option upon checkout and you will be informed of the amount payable US$ or Euros before sending payment. We use www.auctionchex.com for the latest exchange rates.
Credit and Debit Card Security
Please be assured that your credit or debit card details are not stored on this website as all credit and debit card transactions go through the Paypal or Nochex website. We do not deal with your credit or debit card details at all.
SHIPPING
Parcels weighing over 1 kg are sent via Royal Mail's Standard Parcel Post and enhanced compensation is included.
1st Class, 2nd Class and Airmail items are insured up to the value of GBP 32.00
Recorded delivery items are trackable on Royal Mail's website and a signature is required upon receipt
Royal Mail's International Signed For Service is trackable on Royal Mail's website and a signature is required upon receipt
All customs duties are the responsibility of the buyer.
DELIVERY TIMES
Items are posted via Royal Mail within 24 hours of cleared payment being received. Weekend Purchases are posted on Monday.
1st Class Items should reach you within 1 - 3 working days
2nd Class Items should reach you within 3 to 5 working days
Standard Parcel Items should reach you within 3 to 5 working days
Airmail items can take anytime between 3 to 21 working days to reach you.
If your item has not arrived, please do not panic. First, check with your neighbour, your postman and your local sorting office. Then, contact Arts Banquet and we will sort it out for you. Please bear in mind however, that Royal Mail requires a 14 working day period to have passed before claims can be made with them. Any replacements or refunds can thus only be processed after this period of time has passed.
BACKORDERS
If you have placed an order for an item and it is out of stock, we will let you know immediately. You can then either cancel your order for that item, or if you would like to wait for the item, we will ship it to you at a later date when it becomes available at no extra postage costs to you.
RETURNS
Customer satisfaction is very important to us. If you are in any way not satisfied with your item, we offer a 100% no quibble money back guarantee on items within 14 days of receipt. Please e-mail sales@artsbanquet.co.uk to let us know and then return the item securely wrapped in its original condition and packaging. A full refund of the purchase price is given, but refunds do not include postage costs (unless it was our error or the item was faulty)
Recorded delivery is recommended when you return the item.
PRIVACY POLICY
Please be rest assured that your e-mail address and other personal details are safe with us and for our sole use only. Your e-mail address will go onto our private e-mail database. You will only receive information from Arts Banquet related to your order or if you have signed up for our newletter requesting information. We will never share,sell or rent your individual personal information with anyone. Information submitted to us is available only to Arts Banquet employees managing this information and will not be passed on to third parties. We are not responsible for the privacy practices or the content of any other websites to which we link.
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- All prices on this website are in GBP sterling
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More Sheet Music... |
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Special Offers |
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